shipping policy
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Orders cannot be canceled or changed after being placed.
If you order multiple times in one day please email us to combine your order and we can refund one of your shipping charges!
Shipping:
Orders placed with the standard shipping option will take 1-2 business days to process. We will do our best to get it out ASAP, we don't like waiting either.
Shipping Options:
Standard Shipping (2-10 business days), 3 Business Days, 2 Business Days, or 1 Business Day. Business days do not include weekends or holidays. Credit card authorization and address verification must be received before we ship any order. Credit card authorization can take up to 24 hours for approval. We use UPS and USPS for domestic orders.
Standard Shipping:
Standard Shipping orders are processed once credit card authorization and address verification have been obtained. Orders shipped via standard delivery typically arrive in three to ten business days (Monday through Friday, not including holidays) for the Continental United States. All orders are shipped within 1-2 business days.
3 Day Shipping
All 3 Business Days orders confirmed before 2:00 P.M. ET will be processed the same day pending credit card authorization and verification. Credit card authorization can take 24 hours for approval. 3 Business Days orders confirmed after 2:00 P.M. ET will be processed the following business day. 3 Business Days orders placed on Friday after 2:00 P.M. ET will be processed on Monday (excluding holidays).
2 Day Shipping
All 2 Business Days orders confirmed before 2:00 p.m. ET will be processed the same day pending credit card authorization and verification. Credit card authorization can take 24 hours for approval. 2 Business Days orders confirmed after 2:00 p.m. ET will be processed the following business day. Second Day Air orders placed on Friday after 2:00 p.m. ET will be processed on Monday (excluding holidays).
Overnight Shipping
Orders placed with 1 Business Day must be confirmed Monday through Friday (excluding holidays) before 2:00 p.m. ET. Credit card authorization and address verification must be obtained prior to shipping. Credit card authorization can take 24 hours for approval.
Weekends:
Please remember that delivery time does not include weekends or holidays.
Lost Packages
During the holidays it is normal for USPS to mark your item as delivered prior to actual delivery. USPS is very busy during the holidays & sometimes deliver packages to the wrong address so always check with your neighbors.
If your order does not arrive on time or is lost in transit, we will open an investigation with the shipping carrier. This process can take up to two weeks for the investigation to be completed.
Once the investigation is complete, if your order is lost in transit or delivered to the wrong address, we will replace your items if they are still available. If we cannot replace them, then we will refund your order, as well as any shipping costs.
However, if the shipping carrier confirms delivery to the correct address, we are unable to issue a refund.
**WE ARE NOT RESPONSIBLE FOR PACKAGES LOST IN TRANSIT. IF YOUR PACKAGE IS LOST IN TRANSIT YOU WILL NEED TO FILE A CLAIM WITH THE POST OFFICE.
If products are marked as delivered, you will need to contact the carrier regarding your package. We normally use USPS.
USPS 1-800-275-8777
UPS 1-800-742-5877
INTERNATIONAL SHIPPING is available and the rate will be calculated and added at checkout. We are not responsible for any taxes or duties you may owe.
Still have questions? Email us at
hello@shoploveleigh.com